Onsite IT & Remote Helpdesk Support

Deliver better customer service

Everyone has had to call someone for support. We’ve all been frustrated at times with how issues are handled. We all know the things that frustrate us the most. When it comes to keeping your business online, unfortunately, computers will fail, the software will break, and your network will stop working. What’s important is how these issues are handled. What does that mean? It means you can easily Call TechGuru support, the person you talk to is friendly, professional, and clarifies your needs like an expert, and they fix your problem the first time and as fast as possible.

Techguru help Desk Enables:

  • Unlimited Support Services for all Managed Services
  • Defined Priority Levels for ReTechgurus
  • Professional Triage and Recording
  • Remote and Onsite Issue Resolution
  • 24x7x365 Network Monitoring and Alerting

Benefits:

  • Prompt Response Times
  • 99% First Time Resolution
  • 98% End user customer satisfaction rating
  • Cost savings over traditional staffing
  • To ensure issues are resolved promptly and efficiently, Techguru has implemented an “Unlimited Support” policy which allows the Expert Service Desk to resolve issues using all resources available within their team.
AdminHelp Desk Support